Frequently Asked Questions

Sizing

Please visit our Size Guide to help determine your ring size.

Please visit our Size Guide to help determine your wrist size.

Depending on the design, we may be able to resize your ring. Please visit our Repairs & Resizing blog for further information. If you wish to go ahead with resizing your ring, please Contact Us.

Unfortunately we cannot resize bracelets, bangles or necklaces at this time.

Warranty & Repairs

Yes we do – please visit our Warranty & Return Policy blog for more information.

Depending on the nature of the damage, and when the item was purchased, we may be able to restore your piece. Please visit our Warranty & Returns blog, or additionally, you can Contact Us.

All pieces being sent to us for repairs/resizing must be sent by mail. Please visit out Repairs & Resizing blog for instructions on how to mail your piece to us, and please Contact Us to begin the process.

Due to our jewellery being made to order, we do not offer exchanges or returns/refunds. All sales are final. Please refer to our Return Policy for more information.

Please visit our Jewellery Wear, Care & Cleaning Guide for information on how to clean and care for your jewellery.

Production & Postage Times

Our production times range from 2-6 weeks, depending on the piece. Each piece has a different production time and this time is specified in each item description.

Yes, all parcels are sent with full tracking. 

Orders being sent to Australian addresses are sent via Australia Post (express service), and international orders are sent via fully trackable CouriersPlease parcels. Please visit our Postage Times & How We Mail Your Items blog for more information.

Yes, all import duties and taxes are the full responsibility of the buyer. Please check with your country’s taxation office about additional import fees.

All orders are sent with our company name hidden, and no mention of jewellery on the external packaging. However, our return address will be visible on the external packaging.

Materials & Stones

Yes, we guarantee that all of our diamonds are conflict free and abide by the Kimberley Process.

No, we do not work with gold plated items. All of our jewellery is made with solid 18k gold.

Yes – all of our gemstones and diamonds are natural stones. We do not work with synthetic stones at this time.

Some of our diamonds will be supplied with a GIA certificate that you will receive with your purchase. However some pieces with central stones smaller than 0.40ct in size may not come with a GIA certificate. For each piece on our website, an item description is displayed – this item description will state if a GIA certificate is included for that particular item.

“750” is the numerical symbol for 18k gold. 18k gold means that the metal alloy is made up of 75% pure gold and 25% other metals. Please visit the Different Types Of Gold blog for more information.

Design Alterations/Customisations

Unfortunately we do not currently offer any alterations for our designs. We do hope to offer this in future though! 

Location

We are located in Sydney, Australia.

 

No – we are currently only operating online via our website.

Due to not having a traditional store front, we do not have opening hours – however our website is open for you to visit at any time.